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What You Agree to When You Use ck223

These terms set out the rules for your ck223 account — how it works, what we expect, and what you can count on from us.

Account eligibility rulesPayment terms: bKash, Nagad, RocketFair use and conduct policyWithdrawal conditionsJurisdiction-dependent access
ck223 What You Agree to When You Use ck223
ACCOUNT PROTECTION

How We Handle Your Account and Data

Your account security and the accuracy of your payment records sit at the centre of how we run ck223. We keep transaction logs for bKash, Nagad, and Rocket deposits and withdrawals so that any dispute has a clear paper trail. If you want to know what data we hold, request a correction, or close your account, contact support with your account ID — we process those requests in line with our data policy and applicable local rules.

Data Retention

We hold account and transaction records for as long as required by applicable regulations. You can request a summary of what we store by contacting support with your account ID.

Account Security

Your account is protected by password and OTP verification at login. Never share your OTP with anyone, including people claiming to be ck223 staff.

Payment Records

Every bKash, Nagad, and Rocket transaction is logged with a reference number. If a deposit does not reflect within the expected window, share the reference with support.

Requesting Changes

To update your registered details or dispute a transaction record, submit a request through live chat or email. We verify identity before making any account changes.

TERMS QUERIES

Reach Us About These Terms

If something in these terms is unclear, or you need to raise a concern about your account or a payment processed through bKash, Nagad, or Rocket, our support team handles it. You can contact us through the channels below — have your account ID and transaction reference ready so we can resolve it faster.

Team online

Live Chat

Open the chat widget from any page in the lobby. Available during our published support hours for account and payment queries.

Email Support

Send your query with your account ID and the details of the issue to our support address listed in the account help section.

Help Centre

Our help section covers the most common questions about terms, account access, and how payments clear through local wallets.

Common Questions About These Terms

Here are the questions we hear most often about account terms, eligibility, and how our payment rules work in practice.

Account eligibility depends on your local law and whether your location is in a region where ck223 operates. Check that access is permitted under your local regulations before registering.

Yes. bKash, Nagad, and Rocket are accepted at the cashier for both directions. Withdrawals go back to the same wallet used for the deposit, subject to verification of your account details.

Keep your transaction reference from the wallet app and contact support via live chat or email. We match the reference against our payment logs and resolve the shortfall from there.

Contact support with your account ID and state your request clearly. We process account closures and data requests in line with our policy and applicable local rules within a reasonable time.

Creating duplicate accounts, providing false registration details, or attempting to manipulate payment flows are all breaches. We reserve the right to suspend accounts where a breach is identified.

We update the terms when our processes change. The current version is always on this page. Continuing to use your account after an update means you accept the revised terms.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.